Business Challenge
Between your IT infrastructure and the business services you provide is a missing link, which prevents business process owners and IT managers from being able to work together to ensure that the right people have the right access to the right information at the right time.

Business Value
The BMC Identity Management Route to Value and the concept of identity-aware Business Service Management (BSM) recognizes that your employees, partners and vendors, and perhaps most importantly, customers have identities that your business needs to manage effectively.
Nowhere is the value of identity-aware BSM better expressed than in dealing with everyday challenges that cross many IT disciplines. Take Closed-Loop Client Management for example, where the seemingly simple task of bringing a person into and out of the organization requires significant coordination across a jumble of disconnected, isolated processes with multiple points of failure and cycle time waste. The integration of Identity Management into that process provides value through the automation of user account provisioning and compliance reporting. This allows you to truly close the loop by managing the identities of all parties involved in the process and to confidently answer the following key questions at any point in the process:

Who are your users?
Who has access to what?
Who approved that access?
How is that access being used?

The BMC Identity Management Route to Value enables you to:
Continuously demonstrate compliance with regulations including Sarbanes-Oxley and Basel II, through the integration of Identity Management and your business process
Minimize risk by automatically notifying IT staff of security access incidents and taking policy-based remediation steps
Seize new business opportunities by sharing electronic identities across the boundaries between trusted customers, partners, and suppliers
Reduce support call volumes by enabling customers to use self-service options to request access, or create or change passwords
Identity Management and ITIL®
The Identity Management Route to Value provides guidance and automation for best practices in Security Management, specifically in Confidentiality, Integrity, and Availability (C.I.A), as defined by ITIL.