Choosing an IT Provider in Melbourne
Choosing an IT provider is one of the most important decisions any business can make. It’s critical you ask the right questions so you can make an informed choice when it comes to keeping your business productive.
12 Questions You Need to Ask
There are several things you need to take into consideration when choosing a new I.T provider in Melbourne.
You should never feel rushed or pressured into making a decision. It’s also important to make sure you’re getting a flexible and bespoke approach to the IT issues faced by your business rather than a ‘one-size-fits-all’ approach.
Here are 12 must-ask questions when hiring an IT provider to look after the hardware and software in your company:
· Do you provide proactive IT services to prevent problems from occurring?
Any IT service provider that offers just a reactive approach is only doing half the job. So many IT problems can be prevented rather than having to wait to be cured once they’ve already happened.
· Do you have enough engineers to cover busy times?
Imagine paying a fixed monthly cost to your IT provider only to find they aren’t able to respond when you really need them.
· How do I know I can trust you?
Any reputable IT service provider should have testimonials on their website either in text or video form to demonstrate they have a good reputation.
· Are your engineers certified?
Would you let an uncertified IT engineer loose on the hardware and software in your business? It pays to use certified engineers who know what they’re doing. Don’t be tempted to cut corners to try to save a bit of money on your IT.
· Do you have specific business IT expertise?
Not every IT engineer will have relevant business experience. For example, they may have worked fixing PCs in people’s homes, but that doesn’t make them an expert on networks or complex business-specific IT problems.
· How quickly can you respond in an emergency?
There may be occasions when a 24 hour or 48 response just isn’t quick enough. Well-resourced and successful IT companies should be able to respond the same day, sometimes even within the hour.
· Do you keep up-to-date with new technology?
Technology is constantly evolving so you’ll want an IT provider that’s on top of their game. Imagine investing thousands of dollars in IT systems only to find out there’s a better and cheaper alternative launching in the next couple of months.
· Can you customise a solution for our individual requirements whilst still allowing for future growth?
Business requirements can change very quickly, whether it’s through landing a big contract or launching a new product. With this in mind, it’s vital your systems are flexible enough to cope with increased demand or changes in priorities.
· Can you reduce my network downtime and increase office productivity?
Network problems blight businesses of all sizes. Valuable minutes, hours and days of staff productivity can be lost due to not having a solid IT strategy in place.
· Can you offer a choice of remote help desk support and on-site service?
IT issues can be incredibly varied. While some may be able to be fixed remotely, others will require a more hands-on approach. An IT provider offering both these options will usually be better value for money than one that insists on visiting your premises to assess every problem.
· Do you offer fixed price IT maintenance plans?
Being able to budget for IT issues can make a big difference to the cash flow of your business. For example, if a catastrophic failure took place suddenly and you had no maintenance plan in place, it could impact on your available budget for other business outgoings.
· Can you take care of all my hardware, software, licensing and support requirements?
A one-stop IT provider that can take care of everything makes more sense than having a different company looking after each individual area. For example there may be times when your hardware and software are causing issues at the same time.
We’d love you to contact us to ask these questions because we’re confident in our people, processes and expertise.
Give us a call now on 03 9312 7444
If you’d like to know a bit more about us as an IT provider before you pick up the phone, take a look at the links below.