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FAQ
Q. What do your services cost?
A. allTasksIT has a wide variety of support plans to meet the needs of all businesses. Give us a call on (03) 9312-7444 so we can come out and discuss your options.
Q. Can you provide on-going or contracted support?
A. Yes. allTasksIT can provide fixed price monthly support, pre-paid discounted hours or charge on an ad hoc/hourly basis.
Q. Do you offer maintenance so to limit issues arising?
A. Yes. alltasksIT provides comprehensive maintenance and monitoring. We receive alerts reporting warning and issues as they occur.
Q. Can you provide on-site support?
A. Yes.
Q. In which areas do you provide coverage?
A. Our qualified engineers and support staff can travel to any location in Australia.
Q. Can you travel to all suburbs in Melbourne and support my interstate offices
A. Yes.
Q. How quickly can you get here?
A. In most cases, priority issues can be handled during the same business day. Non-critical matters are usually serviced within 8 business hours.
Q. Is your company certified?
A. allTasksIT has been recognised as a Sonicwall Gold partner, Citrix Partner Silver Solution Advisor, Microsoft Silver Certified partner, Microsoft Small Business Specialist, and VMWare partner, as well as being an authorised reseller for FujiXerox, Hewlett-Packard and Dell.
Q. Are your engineers and support staff certified?
A. Yes. Our more experienced engineers are Microsoft, VMware and Citrix Certified.
Q. Can you install phone, network, and electrical cabling?
A. Yes.
Q. Can you support my network?
A. Our highly skilled support team has years of experience supporting networks of all sizes. Give us a call on (03) 9312-7444 so we can come out and discuss your options.
Get the IT expertise you need today!
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